Return And Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kursistore959@gmail.com.  & 03347498433  Please note that returns will need to be sent to the following address: [Punjab Faisalabad Dtype Colony 5 NO Stop Side Of Model Bazar]


You can always contact us for any return question at kursistore959@gmail.com.  & 03347498433

Exchange:

In case of replacement customer needs to send the product back to the KURSI STORE  warehouse and pay the delivery charges.
Refund cannot be granted for a parcel that is initially sent for replacement.
If the product is replaced once and customer still ask for another size change company has the right to reject the request if the product is not available in stock, in this case a refund will not be issued.
If the product is replaced with another article that has a lower price. A coupon of the difference in price will be issued and can be used for future purchase. No cash amount will be refunded in this case.

Refund:

If a damaged product is received by the customer, complete amount paid by the customer will be refunded including delivery charges.
If a customer did not like a product and wants to return it because they changed their mind, Rs200 delivery charges along with Rs400 handling charges (Packing cost, Material cost, Labour) will be deducted and the remaining amount will be refunded.
Product cannot be refunded if claim is not submitted within 3 working days of delivery.
If product is exactly as shown and there is nothing wrong 1000 Rs will be deducted from the paid amount for refund.
Refund will only be processed after the product is received at the warehouse and inspected by the management.
Customer will bear the charges for sending back for refund